FAQS

ORDERS

Where is my tracking number?
When your order ships, you will receive your confirmation with tracking details. If you did not receive your shipping confirmation, please contact us at help@chasingamoment.com and we will be more than happy to help!

When will my order ship?
In-stock items including Original art, art print, stickers, greeting cards: have a processing days of 3-4 business days

In-stock Apparel includes t-shirts, sweatshirts, hoodies and other wearable items: have a production days of 8-10 business days as these are made/print to order

Preorder items have specific estimated ship dates shown on the product page.

Delivery times will vary depending on your location. Most U.S. domestic orders take between 1-5 business days.

If you need an order by an urgent and specific date (birthday gift, etc), please contact us to confirm delivery times and or to make other arrangements.

SIZING & FIT

I love your designs, but what's the sizing and fit like?
Our apparel are produced and made to order printing directly onto the garment to ensure we provide the best quality products for you. We work closely with our team and take pride in producing awesome products for everyone.

Still unsure of sizing?
Please feel free to contact us at help@chasingamoment.com

RETURNS & EXCHANGES

What is Your Return & Exchange Policy?
Only exchanges are allowed for any apparel/wearable items. All other are FINAL SALE with no exchanges or return.

Final Sale
Items including, but not limited to art (orginal and prints) and stickers.

INTERNATIONAL CUSTOMERS

Do You Ship To My Country?
Currently we only ship within the US


PAYMENT
Our shop is setup with the extra security feature SSL encryption, so that you can shop with confidence!

We accept all major credit cards and Apple Pay for your convenience.