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FAQS

ORDERS

Where is my tracking number?

When your order ships, you will receive your confirmation with tracking details. If you did not receive your shipping confirmation, please contact us at help@chasingamoment.com and we will be more than happy to help!

When will my order ship?
Most in stock items: 1-2 business days

Preorder items have specific estimated ship dates shown on the product page.

Delivery times will vary depending on your location. Most U.S. domestic orders take between 1-5 business days.

If you need an order by an urgent and specific date (birthday gift, etc), please contact us to confirm delivery times and or to make other arrangements.

SIZING & FIT

I love your designs, but what's the sizing and fit like?

Our t-shirts are screen printed in Los Angeles in small batches to ensure we provide the best quality products for you. We work closely with our team and take pride in producing awesome products for everyone.

We use WRAP certified, premium quality t-shirts, giving you the perfect balance of comfort, softness, and fit, while being eco-friendly.

For sizing help, please see our sizing chart.


Still unsure of sizing?
Please feel free to contact us at help@chasingamoment.com

RETURNS & EXCHANGES

What is Your Return & Exchange Policy?
Apparel returns and exchanges can be made within 30 days of the purchase date and must be unworn and unwashed. Apparel contained in seasonal gift sets such as "Adventure Boxes" may only be exchanged.

Final Sale
Items including, but not limited to art (orginal and prints) and stickers.

INTERNATIONAL CUSTOMERS


Do You Ship To My Country?
Most likely, yes! We love our international customers, too. We ship worldwide and offer economical shipping options for you.

How Long Does it Take to Get to Me?
Delivery times vary from country to country, but typically takes 2-3 weeks, depending on customs. Canada orders will typically be delivered as fast as one week.

Will I Have to Pay for Any Duties and Taxes When I Receive My Order?
You may be subject to any additional duties or taxes, which we have don't have control over. Please check with your local post office if you are unsure.

PAYMENT

Our shop is setup with the extra security feature SSL encryption, so that you can shop with confidence!

We accept all major credit cards and Apple Pay for your convenience.